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 Before request RMA number
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- When filling out the request form, please provide complete contact information as well as detailed descriptions of the item malfunction. It is not sufficient
to state that the item "does not work".
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- If you are uncertain about the cause of the problem, please contact a technical support engineer at ECM. The engineer may be able to resolve your issue without
requiring you to send your product in for repair.
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| Returning the RMA products for repair |
- Please send only the module/device itself and do not include any accessories such as cables, etc. If you believe the accessories may be part of the problem
and wish to include them, please indicate this clearly in your request. Otherwise, ECM will not be able to guarantee that your accessories will be returned.
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- Make sure that you include a printout of the RMA request form with your item when you ship it to us. You are responsible for any shipping charges when
sending your item to ECM. ECM will cover shipping charges when returning your item back to you.
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- On your shipper's invoice, be sure to write the following: "Goods with no commercial value are being returned for repair." Without this note, additional
charges will be levied by customs, which you will be responsible for.
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| Service charges |
- Charges may be incurred for certain repairs. ECM will charge for repairs to products whose warranty period has expired. ECM will also charge for repairs to
products if the damage resulted from acts of God, environmental or atmospheric disturbances, or other external forces through misuse, abuse, or unauthorized
alteration or repair.
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- If charges will be incurred for a repair, ECM will send a "Pro Forma Invoice" that lists all charges, and will wait for your approval before performing
the repair.
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| Shipping repaired RMA to customers. |
- Repaired items will be shipped along with a "Repair Report" detailing the findings and actions taken.
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- Repaired items will be returned by priority mail. You may request a private shipping service such as UPS or DHL, but you will be responsible for any additional
costs. If you require any special shipping arrangements, please indicate this clearly when shipping your item to ECM.
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